Frequently Asked Questions
Everything you need to know about your Undress Code experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit, or contacting our style consultants for personalized advice.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the seal is broken.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Where are your garments manufactured?
Undress Code is committed to ethical production. Our collections are designed in-house and manufactured in fair-trade certified workshops that prioritize sustainable practices and high-quality craftsmanship.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.